Operations
Wednesday, June 9 2021 | 11:45 AM EST
The Wow Factor: The Formula for Creating Moments that Guests Remember
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…
Wednesday, June 9 2021 | 11:00 AM EST
Multi-day Goes Digital: Designing the New Customer Experience
More and more multi-day operators are focusing on growing direct online bookings, but this is no easy task for tour operators selling complex, multi-component tours. In this talk, Intrepid Travel’s…
Wednesday, June 9 2021 | 11:00 AM EST
How to Choose Your Tech (and Not Spend a Million Bucks)
With all too many tour booking systems, online booking engines, itinerary builders, and quote development tools, multi-day tour operators – both inbound and outbound – face many tough questions when…
Monday, May 17 2021 | 21:00 PM EST
Revenue Expansion with Direct Booking Automation Tools
This unit highlights different automations that can drive more direct bookings. Instances of these concepts in ecommerce will be reviewed along with specific examples in use in the tours, activities…
Wednesday, May 5 2021 | 20:00 PM EST
On-Demand Concierge Service and the Voice Assistant; A new way to market to the leisure traveler
See how virtual assistants and smart speakers are being utilized by lodging providers to safely provide on-premises services, including curated recommendations for guests of the best local tours and attractions,…
Wednesday, May 5 2021 | 12:50 PM EST
Rentals Rising (U.S.): Tapping Vacation Rentals as a Sales Channel for Your Experiences
We’ve seen a big shift toward vacation rentals and Airbnbs over the past year, and it’s likely to continue as Covid-weary travelers seek out homes vs. hotels. In this session,…
Tuesday, March 2 2021 | 10:30 AM EST
Self-Guided Experience Design: An Overview
This workshop walks through the essentials of designing self-guided experiences and how to create a successful experience. What you’ll learn: best practices on self-guided experience design, including itinerary development, scripting,…
Tuesday, November 24 2020 | 21:30 PM EST
Beyond Infotainment, Creating a Deeper Tour Experience
Tours are certainly about providing a fun, engaging time. But sometimes we're content to stay on the surface: stories become "infotainment" and guests leave smiling, but without substance. In this…
Friday, November 6 2020 | 00:00 AM
Multiday Tour Talk
Let's discuss the challenges and opportunities ahead for multi-day tour operators.
Friday, November 6 2020 | 00:00 AM
“Survive to Thrive” – Creative Ideas for Food Tour Operators
Let's discuss the challenges and opportunities ahead for food tour operators.