Operations
Thursday, November 5 2020 | 00:00 AM EST
Guest Experience is Everything: The Power of Creating “Wow” Moments
The "wow moment" is really the soul of the tour. It's the moment when a place comes alive; it could be a story or a shared experience, but it's always…
Thursday, November 5 2020 | 00:00 AM
Profitability and Pricing, Walking the line of pricing structures
The challenge when pricing your tours is making sure that you are able to effectively sell to your guests and still cover your expenses. All too often, tour operators will…
Wednesday, November 4 2020 | 22:00 PM EST
Roundtable: The Future of Food Tourism
During these unprecedented times, the future of Food + Beverage Tourism hangs in the balance and seemingly out of our control. As anxiety and questions swirl around what the post-pandemic…
Tuesday, November 3 2020 | 00:00 AM
Multi-Day Tours
If you offer or want to offer multi-day tours, join this Buzz Session to discuss how multi-day tours are different than day tours, issues related to tour guides, and best…
Tuesday, November 3 2020 | 00:00 AM
Managing and Distributing Your Products in a Post-Covid World
Christian Watts starts off this Buzz Session with a brief presentation about the importance of high quality content. What makes content that sells? What are the best ways to distribute…
Monday, November 2 2020 | 00:00 AM
The Pre- and Post-Tour Customer Journey
Let's discuss creative tips, strategies and ideas for how to engage with our guests before and after the tour experience, setting better expectations beforehand and continuing the relationship afterwards, all…
Monday, November 2 2020 | 00:00 AM
Covid Christmas: How Operators Should Prepare
How should operators prepare to make the most out of this unique holiday season. Whether for the good or the bad, this Christmas season will undoubtedly be more memorable than…
Friday, October 30 2020 | 00:00 AM
The Tour (in a Box) Must Go On
Not to be stopped by a global pandemic, this food tour operator of 13 years has sold nearly $250,000 worth of food boxes since March, and she’s just getting started.…
Friday, October 30 2020 | 00:00 AM
Creating New Tours, Partnerships and Opportunities
This roundtable explores new ideas that have arisen from data during this environment that have proved to be successful. Join us and share (and hear about) opportunities that you have…
Thursday, October 29 2020 | 13:20 PM EDT
Diversity: Serving the Black Traveler
From the Americas and Africa to Europe and the world, there is a large, diverse yet distinct segment of global travelers whose travel aspirations and ambitions have been changing and…