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Friday, November 6 2020 | 00:00 AM

Operations 2020 Arival 360

Making Everyone Feel Welcome on Your Tours

The purpose of this session is to help participants evaluate their professional and personal lives through a people, place, and purpose framework designed to help guides view their own balance…

Friday, November 6 2020 | 00:00 AM

Operations 2020 Arival 360

More than Just a Rainbow Flag: Building Actually Inclusive Tours

The LGBTQ travel market is over $200 billion annually. Making your LGBTQ+ guests feel truly part of your tour experience goes deeper than marketing. It speaks to the way you…

Friday, November 6 2020 | 00:00 AM

Operations 2020 Arival 360

Leveraging and Selling Cultural Heritage Tour Itineraries

Cultural heritage tourism, one of the fastest-growing segments of the travel industry, is now gaining momentum in the U.S. as destinations now have the desire to engage community stakeholders who…

Friday, November 6 2020 | 00:00 AM

Operations 2020 Arival 360

Telling Stories That Matter, Strategies for going deeper

Our tour experiences are only as good and meaningful as the stories told. Join in the discussion with Leon Burnette, founder of TripSchool's Diversity Project and leader of Civil Rights…

Friday, November 6 2020 | 00:00 AM

Distribution 2020 Arival 360

Entrepreneurship, Connecting Your Company and Community

Katika Experiences is a different kind of tour company; one that seeks to "organize and facilitate the interaction between people of all backgrounds" through both unique tours and events. Come…

Friday, November 6 2020 | 00:00 AM

Distribution 2020 Arival 360

Bringing out Your Best, Practical Strategies for Improving your Delivery on Tour

Every great tour guide has great stories. But delivering those stories in a compelling and engaging way can be difficult. In this session we will look at techniques that will…

Friday, November 6 2020 | 00:00 AM

Technology 2020 Arival 360

Making Your Virtual Tours Engaging, Strategies and Advice

Thinking about offering virtual tours, but wondering how to make them just as effective or as engaging as an in-person experience? In this workshop we'll share and discuss best practices…

Friday, November 6 2020 | 00:00 AM

Technology 2020 Arival 360

Why Your Tour needs a Theme!

A theme is the glue that holds your entire tour together, and deepens the connection between your guests and what they're experiencing. We'll dive into some of the principles of…

Thursday, November 5 2020 | 22:15 PM EST

Operations 2020 Arival 360

Planning for Growth, Expanding Your Product Line

Growing your business means growing your offerings. But it's not simply a question of adding new neighborhoods or experiences. Lauren Shannon shares her secrets in growing her Arigato Japan Food…

Thursday, November 5 2020 | 22:00 PM EST

Operations 2020 Arival 360

The Private Tour Option, How to Make It Work For You In 2021 and Beyond

Everyone's suddenly talking about private tours; come hear how one agency is helping an operator shift strategy, and seeing good results.

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ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at info@arival.travel.

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