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Thursday, March 19 2020 | 16:00 PM CET

Operations 2020 Arival Online

Workshop: Pricing & Marketing in a Downturn

Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions…

Thursday, March 12 2020 | 15:00 PM CET

Consumer Trends 2020 Arival Online

Contending with Crisis: What Operators Can Do to Get Through It Now (Roundtable)

The rapid spread of coronavirus and its impact on travel and tourism has brought a swift and forceful reminder to us all: from terrorism and political instability to natural disasters,…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Next from Asia The Rise of Southeast Asia

While all eyes have focused on China, travel demand from Southeast Asia—from Indonesia to the Philippines and beyond—has been surging. This talk introduces us to the next big wave of…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Online Expectations of the Next Gen

We all know lots of reviews and great photos are essential, but the next generation of travelers want something more. Drawing on parallels from online retailing, one of the world’s…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Traveler Trends: What Your Customers Want

Arival returns with its in-depth look at U.S. travelers and what they want from tour, activity and attraction operators for 2020. Arival’s new research looks at everything from how travelers…

Tuesday, October 29 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Disruption is Universal

No matter how large or how small, no company is immune to the disruption that technology innovation and changing traveler demands can bring. In this session, you’ll learn how Universal,…

Tuesday, October 29 2019 | 11:00 AM

Distribution 2019 Orlando

Hotels Want You – Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…

Monday, July 1 2019 | 11:00 AM

Consumer Trends 2019 Bangkok

This is Asia’s Arival

An overview of the key trends and issues shaping The Best Part of Travel in Asia and what’s ahead for creators and sellers of tours, activities and attractions.    

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