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Wednesday, April 15 2020 | 09:00 AM EST

Distribution 2020 Arival Online

Beyond the Crisis: Designing Digital Experiences for Today & Tomorrow

Beyond the Crisis: Designing Digital Experiences for Today & Tomorrow The coronavirus quarantine may disrupt the day-to-day of our businesses now, but tour and activity operators must not let it…

Wednesday, April 8 2020 | 11:00 AM EST

Distribution 2020 Arival Online

Workshop: Working with Online Travel Agencies

Workshop: Working with Online Travel Agencies in Tough Times (So It Works for You) Wednesday, 8 April 2020, 11:00 EST & 17:00 CET Presenters: Olan O'Sullivan, CEO, TrekkSoft Jessica Rebstock,…

Monday, March 30 2020 | 17:00 PM CET

Operations 2020 Arival Online

Our Greatest Assets – Managing Guides and Staff in Turbulent Times

Our Greatest Assets - Managing Guides and Staff in Turbulent Times Monday, 30 March 2020, 11:00 EST & 17:00 CET Kelsey Tonner, Founder, Be a Better Guide Project and Online…

Thursday, March 26 2020 | 17:00 PM CET

Distribution 2020 Arival Online

Workshop: Refresh Your Tech (Now’s the Time)

Workshop: Refresh Your Tech (Now’s the Time) Thursday, 26 March 2020, 12:00 EST & 17:00 CET Presenters: Christian Watts, Founder & CEO, Magpie; Todd Kersey, Founder & CEO, iOutdoor Times…

Monday, March 23 2020 | 18:00 PM CET

Operations 2020 Arival Online

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now Monday, 23 March 2020, 13:00 EST & 18:00 CET Kate Presto, President, KIS Accounting The economy may…

Thursday, March 19 2020 | 16:00 PM CET

Operations 2020 Arival Online

Workshop: Pricing & Marketing in a Downturn

Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions…

Wednesday, November 13 2019 | 10:00 AM

Distribution 2019 Orlando

The Great Tech Debate: A Roundtable with Reservations​

The rapid growth and adoption of reservation systems have made mission-critical tech accessible to even the smallest operators and brought much of our industry online. But just how different are…

Wednesday, October 30 2019 | 11:00 AM

Distribution 2019 Orlando

Let’s Get Direct about Growth and Distribution

This operator roundtable delves into challenges and best practices around working with OTAs, managing distribution channels and building a direct and diversified sales strategy.

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

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