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Monday, March 23 2020 | 18:00 PM CET

Operations 2020 Arival Online

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now

Financial Management in a Downturn: 8 Steps Tour Operators Should Take Right Now Monday, 23 March 2020, 13:00 EST & 18:00 CET Kate Presto, President, KIS Accounting The economy may…

Thursday, March 19 2020 | 16:00 PM CET

Operations 2020 Arival Online

Workshop: Pricing & Marketing in a Downturn

Presenter: Lukas Hempel, Managing Director, bookingkit How do you price, market and push your products amid a global downturn in travel demand? When should you discount? What messaging and promotions…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

Using Customer Insights to Create Culinary Experiences

What makes the ideal customer experience? How do you design your tours, activities or experiences to great the best possible outcome? The co-founder of one of the largest online culinary…

Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Wednesday, October 30 2019 | 09:30 AM

Technology 2019 Orlando

Tools for Tomorrow’s Operator

How travelers experience a tour, an attraction or activity and the ways in which operators can deliver those experiences are changing rapidly. In this first-time session at Arival, we feature…

Tuesday, October 29 2019 | 11:00 AM

Distribution 2019 Orlando

Hotels Want You – Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

Curating Local Culinary Experiences

“Local Experiences” are the latest buzzword, but what are they really? What does local authenticity really mean? And how do we infuse it into a traveler experience? Isn’t a tour…

Tuesday, June 25 2019 | 13:00 PM

Technology 2019 Bangkok

Are Asia’s Super Apps Defining Our Future? (Part 1)

From WeChat and Go-Jek to Grab, LINE, Meituan and more, Asia’s rising Super Apps are just about everywhere. They are offering pretty much everything and are challenging every sector of…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

Asia & the Multi-Attraction Pass

The flexible, use-as-you-go multi-attraction pass has been on the rise around the world. But is this pass optimized for operators in the Asia Pacific region? This presentation walks through the…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

How to Use Data to Improve Your Tours

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to…

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