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Wednesday, October 30 2019 | 11:00 AM

Operations 2019 Orlando

The Science of Designing an Amazing Guest Experience

How do you begin to design a major new attraction in a destination that already has it all? In this talk, attractions industry veteran Jason Horkin walks us through the…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Online Expectations of the Next Gen

We all know lots of reviews and great photos are essential, but the next generation of travelers want something more. Drawing on parallels from online retailing, one of the world’s…

Tuesday, October 29 2019 | 11:00 AM

Marketing 2019 Orlando

Can Branding Grow Your Tour & Activity Business

Amid the rapid growth of tours and activities, where are global brands? Why hasn’t this taken hold? More and more companies are building multi-destination tour brands, seeking to extend their…

Tuesday, October 29 2019 | 11:00 AM

Marketing 2019 Orlando

Creating Content that Captivates

Every creator and seller of tours, activities, and attractions today must also be a content marketer. But what content will pop with your customers? Culture Trip has used the power…

Tuesday, October 29 2019 | 11:00 AM

Marketing 2019 Orlando

Tap the Corporate Experiences Market

Our industry is mostly focused on the leisure traveler, but have you thought about selling into businesses? More companies are offering experiences as employee benefits and incentives. This keynote walks…

Tuesday, October 29 2019 | 11:00 AM

Distribution 2019 Orlando

Hotels Want You – Marriott

Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…

Tuesday, October 29 2019 | 11:00 AM

Marketing 2019 Orlando

How to Win the Spanish Speaking Traveler

Across 20 countries and some 500 million people (as well as more than 50 million in the U.S.), Spanish is the mother tongue. As incomes and the demand for travel…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

Curating Local Culinary Experiences

“Local Experiences” are the latest buzzword, but what are they really? What does local authenticity really mean? And how do we infuse it into a traveler experience? Isn’t a tour…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

Asia & the Multi-Attraction Pass

The flexible, use-as-you-go multi-attraction pass has been on the rise around the world. But is this pass optimized for operators in the Asia Pacific region? This presentation walks through the…

Tuesday, June 25 2019 | 13:00 PM

Operations 2019 Bangkok

How to Use Data to Improve Your Tours

Most tour and activity operators start with passion and follow their instinct and expertise to design great guest experiences. Tomorrow’s operators will use data analysis and careful customer observations to…

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