Douglas Quinby's past Sessions

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Monday, March 6 2023 | 09:00 AM

Operations Arival 360 | Berlin 2023

What’s Next for the Best Part of Travel

Experiences have never been more central to travel and the revival of the industry. Join Arival CEO Douglas Quinby as he presents new research on the outlook for tours, activities…

Wednesday, February 1 2023 | 11:00 AM EST

Research Arival Webinar: The Power of Chat

The Power of Chat Webinar: How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales

ARIVAL WEBINAR: THE POWER OF CHAT Key findings from the recently released Arival Guide: The Power of Chat. Chat, text, and instant messaging have increasingly become a primary means of communication…

Thursday, December 1 2022 | 11:00 AM EST

Consumer Trends 2022 Insider Pro Meetup - December

Insider Pro Meetup: Research Roundup: Key Trends for 2023 by Douglas Quinby

Research Roundup: Key Trends for 2023 Recovery or recession? The big shift to small groups. The rise of TikTok. Mobile takes over. Last minute leads. Join Arival CEO Douglas Quinby…

Thursday, October 13 2022 | 11:30 AM PDT*

Technology 2022 Las Vegas

Chat & Messaging: Improve Guest Service & Grow Your Reviews

Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…

Wednesday, October 12 2022 | 09:00 AM PDT*

Consumer Trends 2022 Las Vegas

Today’s Experiences Traveler: Exclusive Consumer Trends from Arival & Phocuswright

Travelers are returning and ready to experience, the last two-plus years have changed them profoundly. This session presents exclusive insights from a new, 12-country survey of travelers on all things…

Tuesday, October 11 2022 | 10:45 AM PDT*

Consumer Trends 2022 Las Vegas

Research Exclusive: The Global Attraction Visitor

Exclusive new research on the global attractions visitor from Arival & Phocuswright features insights from U.S., European, Latin American and Australia/New Zealand travelers on all things attractions: who they are,…

Tuesday, October 11 2022 | 09:00 AM PDT*

Research 2022 Las Vegas

What’s Now, What’s New, What’s Next

Pandemic. Recovery. Inflation. Recession. And a remarkable resurgence. It’s an extraordinary time in travel, tourism and experiences. Join Arival CEO Douglas Quinby as he presents new research on the outlook…

Monday, May 9 2022 | 16:00 PM GST

Research 2022 Dubai

Ask Me Anything: Zeina Dagher, CEO, Emaar Entertainment

We’ll explore the future of visitor attractions, traveler trends, and what’s next in distribution, attraction tech and the guest experience with the CEO responsible for the strategy of some of…

Monday, May 9 2022 | 12:55 PM GST

Research 2022 Dubai

Fireside Chat: Fernando Eiroa, CEO, Dubai Holding Entertainment

As the recently appointed CEO of one of the largest attraction operators across the MENA region, Ferando Eiroa is setting strategy for multiple theme parks, entertainment experiences and the world’s…

Monday, May 9 2022 | 12:30 PM GST

Research 2022 Dubai

The Future of Travel is Experiences

Our industry — tours, activities, attractions, events, experiences — is not just the third-largest part of travel; it’s why people travel in the first place. Douglas Quinby shares exclusive Arival…

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