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Thursday, October 13 2022 | 11:30 AM PDT*

Technology 2022 Las Vegas

The Power of Chat: Redefining the Customer Communication Experience

Chatbots and messaging are becoming commonplace means of engaging with guests. What are the product trends? What types of services are available, and what are the pros, cons and costs.…

Thursday, October 13 2022 | 11:30 AM PDT*

Job Resources 2022 Las Vegas

The Secrets of Hiring, Training & Retaining Guides

Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we…

Thursday, October 13 2022 | 11:30 AM PDT*

Technology 2022 Las Vegas

Chat & Messaging: Improve Guest Service & Grow Your Reviews

Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…

Thursday, October 13 2022 | 10:30 AM PDT*

Technology 2022 Las Vegas

Connectivity & the Case for Standards, presented by OCTO

With hundreds of booking and ticketing systems, hundreds (or thousands) of distributors, any many, many more operators, technology connectivity for third-party distribution has never been more important. While much progress…

Thursday, October 13 2022 | 10:30 AM PDT*

Operations 2022 Las Vegas

How to Increase Your Prices by Designing for Delight

A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design…

Thursday, October 13 2022 | 09:30 AM PDT*

Technology 2022 Las Vegas

Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions

The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices…

Wednesday, October 12 2022 | 16:00 PM PDT*

Operations 2022 Las Vegas

The Future of the Experience Economy: Fireside Chat with Michael Zeisser

This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to…

Wednesday, October 12 2022 | 10:30 AM PDT*

Attractions 2022 Las Vegas

Yielding Up: A Deep Dive on Dynamic Pricing & Revenue Management

Revenue management may be standard practice in other parts of travel, but it’s still early days in tours and attractions, with less than 1% of attractions engaging in dynamic pricing.…

Wednesday, October 12 2022 | 10:30 AM PDT*

Attractions 2022 Las Vegas

Immersive Reality and Innovative Product Design: How Emerging Tech and Immersive Innovation are Shaping the Future Guest Experience

Entrepreneurs are creating innovative new experiences that blend technology and live interaction to create entirely new visitor experiences. Hear from immersive innovators on how visitor attractions should – and should…

Wednesday, October 12 2022 | 10:30 AM PDT*

Attractions 2022 Las Vegas

The Industry Weighs In: A Hot Topics Town Hall

From lockdown to recovery to recession and uncertainty, from distribution and dynamic pricing to timed ticketing and channel management, visitor attractions and large tour operators have had plenty to contend…

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At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
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