Related Sessions
Thursday, October 13 2022 | 11:30 AM PDT*
The Secrets of Hiring, Training & Retaining Guides
Tour guides are the face of your business. But finding the right candidates and building a great training program are still challenging for so many operators. In this session we…
Thursday, October 13 2022 | 10:30 AM PDT*
How to Increase Your Prices by Designing for Delight
A higher-priced tour doesn't need to cost you more. It just needs to be perceived as more valuable by your customer. In this talk we'll look at the tour design…
Thursday, October 13 2022 | 09:30 AM PDT*
Sustainability and Stewardship—What They Really Mean and the Practices that Work!
Sustainability and outdoor stewardship remain highly important for many travelers coming out of the pandemic, but companies are still having a hard time navigating which practices are going to make…
Wednesday, October 12 2022 | 16:00 PM PDT*
The State of Play in Asia
The region that had been a primary driver of tourism growth through the preceding decade has struggled the most during the pandemic – and its path to fully reopening remains…
Wednesday, October 12 2022 | 16:00 PM PDT*
The Audacity to Go There: Tours in the Hood
From dope Black murals, afrobeats, cheesesteaks and mom-and-pop shops, this social impact entrepreneur and self-described hood advocate delivers experiences that immerse visitors into the sights, sounds, tastes and community well…
Wednesday, October 12 2022 | 16:00 PM PDT*
The Whole Donut
This is the story of how a digital marketing expert and donut aficionado took his sweet signature tour from a single successful city to 13 locations, including three overseas.
Wednesday, October 12 2022 | 16:00 PM PDT*
The Future of the Experience Economy: Fireside Chat with Michael Zeisser
This one-time executive of Liberty Media and Alibaba currently serves on the board of directors for GetYourGuide, Fever, Atlas Obscura and Easol and runs the only investment fund dedicated to…
Wednesday, October 12 2022 | 11:30 AM PDT*
What is Accessible Travel
The world's largest minority group is people with a physical or intellectual disability, estimated by the World Health Organization to be 15% of the overall population. Accessible tourism practices ensure destinations,…
Wednesday, October 12 2022 | 10:30 AM PDT*
Yielding Up: A Deep Dive on Dynamic Pricing & Revenue Management
Revenue management may be standard practice in other parts of travel, but it’s still early days in tours and attractions, with less than 1% of attractions engaging in dynamic pricing.…
Wednesday, October 12 2022 | 10:30 AM PDT*
Immersive Reality and Innovative Product Design: How Emerging Tech and Immersive Innovation are Shaping the Future Guest Experience
Entrepreneurs are creating innovative new experiences that blend technology and live interaction to create entirely new visitor experiences. Hear from immersive innovators on how visitor attractions should – and should…