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Thursday, October 13 2022 | 11:30 AM PDT*

Technology 2022 Las Vegas

The Power of Chat: Redefining the Customer Communication Experience

Chatbots and messaging are becoming commonplace means of engaging with guests. What are the product trends? What types of services are available, and what are the pros, cons and costs.…

Thursday, October 13 2022 | 11:30 AM PDT*

Technology 2022 Las Vegas

Chat & Messaging: Improve Guest Service & Grow Your Reviews

Chatbots and messaging are becoming commonplace in business-to-customer communication, especially with Gen-Z and millennial travelers. This session explores the role of chat in the customer journey, the opportunity for more…

Thursday, October 13 2022 | 10:30 AM PDT*

Technology 2022 Las Vegas

Connectivity & the Case for Standards, presented by OCTO

With hundreds of booking and ticketing systems, hundreds (or thousands) of distributors, any many, many more operators, technology connectivity for third-party distribution has never been more important. While much progress…

Thursday, October 13 2022 | 09:30 AM PDT*

Technology 2022 Las Vegas

Google Things to do: An Essential Guide to Listings & Ads for Operators & Attractions

The world’s biggest search engine has taken a big step into the Best Part of Travel with Google Things to do, an initiative that presents attraction and experience ticket prices…

Thursday, October 13 2022 | 09:30 AM PDT*

Consumer Trends 2022 Las Vegas

Sustainability and Stewardship—What They Really Mean and the Practices that Work!

Sustainability and outdoor stewardship remain highly important for many travelers coming out of the pandemic, but companies are still having a hard time navigating which practices are going to make…

Wednesday, October 12 2022 | 16:00 PM PDT*

Consumer Trends 2022 Las Vegas

The State of Play in Asia

The region that had been a primary driver of tourism growth through the preceding decade has struggled the most during the pandemic – and its path to fully reopening remains…

Wednesday, October 12 2022 | 16:00 PM PDT*

Consumer Trends 2022 Las Vegas

The Audacity to Go There: Tours in the Hood

From dope Black murals, afrobeats, cheesesteaks and mom-and-pop shops, this social impact entrepreneur and self-described hood advocate delivers experiences that immerse visitors into the sights, sounds, tastes and community well…

Wednesday, October 12 2022 | 16:00 PM PDT*

Consumer Trends 2022 Las Vegas

The Whole Donut

This is the story of how a digital marketing expert and donut aficionado took his sweet signature tour from a single successful city to 13 locations, including three overseas.

Wednesday, October 12 2022 | 11:30 AM PDT*

Consumer Trends 2022 Las Vegas

What is Accessible Travel

The world's largest minority group is people with a physical or intellectual disability, estimated by the World Health Organization to be 15% of the overall population. Accessible tourism practices ensure destinations,…

Wednesday, October 12 2022 | 10:30 AM PDT*

Attractions 2022 Las Vegas

The Industry Weighs In: A Hot Topics Town Hall

From lockdown to recovery to recession and uncertainty, from distribution and dynamic pricing to timed ticketing and channel management, visitor attractions and large tour operators have had plenty to contend…

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At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

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