Sessions
Wednesday, October 30 2019 | 11:00 AM
Online Expectations of the Next Gen
We all know lots of reviews and great photos are essential, but the next generation of travelers want something more. Drawing on parallels from online retailing, one of the world’s…
Wednesday, October 30 2019 | 11:00 AM
Traveler Trends: What Your Customers Want
Arival returns with its in-depth look at U.S. travelers and what they want from tour, activity and attraction operators for 2020. Arival’s new research looks at everything from how travelers…
Wednesday, October 30 2019 | 09:30 AM
Tools for Tomorrow’s Operator
How travelers experience a tour, an attraction or activity and the ways in which operators can deliver those experiences are changing rapidly. In this first-time session at Arival, we feature…
Tuesday, October 29 2019 | 11:00 AM
Can Branding Grow Your Tour & Activity Business
Amid the rapid growth of tours and activities, where are global brands? Why hasn’t this taken hold? More and more companies are building multi-destination tour brands, seeking to extend their…
Tuesday, October 29 2019 | 11:00 AM
A Very Visible Impact
Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its…
Tuesday, October 29 2019 | 11:00 AM
Ask Me Anything: TripAdvisor
It’s one of our industry’s biggest online brands, the largest platform for traveler reviews and—for many operators—an important source of bookings. In this one-on-one interview, we (and you) ask the…
Tuesday, October 29 2019 | 11:00 AM
Creating Content that Captivates
Every creator and seller of tours, activities, and attractions today must also be a content marketer. But what content will pop with your customers? Culture Trip has used the power…
Tuesday, October 29 2019 | 11:00 AM
Tap the Corporate Experiences Market
Our industry is mostly focused on the leisure traveler, but have you thought about selling into businesses? More companies are offering experiences as employee benefits and incentives. This keynote walks…
Tuesday, October 29 2019 | 11:00 AM
Disruption is Universal
No matter how large or how small, no company is immune to the disruption that technology innovation and changing traveler demands can bring. In this session, you’ll learn how Universal,…
Tuesday, October 29 2019 | 11:00 AM
Hotels Want You – Marriott
Travelers may stay in rooms, but they seek experiences, and lodging providers can be a key point of sale for operators. In this talk, we’ll hear how the world’s biggest…